Return & Exchange

At Auranza, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our Return & Exchange policy below:
Auranza accepts Returns and Exchanges in the following instances:
1. Product (s) delivered is inaccurate than the one ordered.
2. Product (s) delivered are damaged on receipt.

In all the cases above, please be advised:

1.    Exchanges are accepted within 48 hours after delivery.
2.    Items must be unused, unworn, unwashed, and in their original condition with tags intact.
3.    Exchange requests will be approved only in cases of size issues or manufacturing defects from the brand.
4.    Items purchased on sale or at a discounted price are not eligible for exchange.
5.    Customers are responsible for return shipping costs, unless the item received is defective or incorrect.
6.    Exchanges are subject to product availability.
 Auranza reserves the right to approve or decline exchange requests if the above conditions are not met.

How to request an exchange?

1. Please contact our customer support team via WhatsApp at +92 311 457 7776 or email auranza.pakistan@gmail.com

Your order number
Clear photos of the item
Reason for exchange

2. Approval Process: Once your request is reviewed and approved, our team will guide you through the next steps.

3. Shipping Charges: Shipping costs for exchanges will be borne by the customer, unless the item received was incorrect or damaged.